Grievance Redressal
Have any Query/Feedback /Complaint?
Level 1 – First Contact
Please reach out to the HDFC Bank One Pune customer service desk to raise any queries / complaints / requests
Call – 022-45000800
E-mail - hdfcpunemetro@support-paycraftsol.com
Level 2 – Grievance Redressal Officer (GRO)
If Level 1 outcome is unsatisfactory contact our Grievance Redressal Officer
Resolution timeline: Up to 10 working days.
Officer: Mr. Mehernosh Dhamodiwala
Phone: 1800 266 4060
Write to: Grievance Redressal Cell
HDFC Bank Limited, 1st Floor, Empire Plaza – 1,
Lal Bahadur Shastri Marg, Chandan Nagar, Vikhroli (W),
Mumbai – 400083
Level 3 – Nodal Officer / Principal Nodal Officer (PNO)
If Level 2 outcome is unsatisfactory, contact our Principal Nodal Officer through any of our access channels mentioned here.
Click here to know more - Complaint/Query/Request
Level 4 – Reserve Bank Integrated Ombudsman (RBIO)
If Issue remains unresolved after Levels 1–3, or no response within 30 days of lodging your complaint you approach the Reserve Bank Integrated Ombudsman
Click here to know more - Complaint/Query/Request
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